S5-Ep41: Boring Retail is Dead. Long Live the Customer Experience Industry

Guest: Dave Cherry

Retail, and all other industry segments as we know them, are dead. The only industry that remains is the “Customer Experience Industry” and everyone is a part of it unless you do not have customers and then you have bigger problems. Customer expectations are raised with every interaction and the only way to stay competitive is to combine content with context to build lasting connections with your customers. In this show, with Dave Cherry of Cherry Advisory, he and Maureen will discuss how to do that in today’s customer experience industry.